Service Advisor

At Holiday World, we don’t just sell RV’s, we Create RV Life Experiences for our customers. Every RV that leaves our lot carries more than just gear - It carries memories, family time, and freedom. Our mission is to provide high quality service to RV owners and travelers so they can explore with confidence. With a strong reputation for integrity, professionalism, and customer service, we’re seeking a Service Advisor to be the vital link between our customers and our highly qualified service team.

What You’ll Do:

• Greet and assist customers promptly in a friendly, professional manner
• Listen to customer concerns and accurately articulate repair needs to productions manager and technicians
• Upsell additional services using low pressure, high integrity methods
• Adhere to policies on vehicle care and operation
• Sell and manage extended warranties
• Coordinate repair work with technicians and provide timely updates to customers
• Prepare repair estimates and obtain necessary approvals
• Inspect repair quality and ensure all work is complete
• Maintain clear communication throughout the service process
• Ensure customer satisfaction and handle post-service follow-up

What We’re Looking For:

• 1+ year of experience in a Service Advisor or customer service role (RV or automotive industry preferred)
• Strong interpersonal and organizational skills
• Ability to explain technical issues in a clear, non-technical manner
• Proficiency with service management software (experience with IDS or similar systems is a plus)
• A proactive mindset and a genuine desire to help people
• Valid driver’s license and a positive, team-oriented attitude

Compensation

$65,000 to $100,000+ 

Why Join Us?

• Competitive pay and performance-based annual bonuses
• Medical, dental, vision, and supplemental insurance
• Paid time off and holidays
• 401(k) with company match
• Ongoing training and career development
• A workplace culture centered around telling the truth, keeping your promises, being fair, respect, intellectual curiosity, and a love for the RV lifestyle.

About our Dealership

Holiday World is a growing company that is looking for quality individuals to join our team of professional employees. Our company has grown over the past 29 years from 35 employees to over 280 today. We value our employees and recognize that they are our greatest asset.  As we continue to grow, we are looking for career minded, goal driven individuals that are willing to work hard and accept the challenge of the opportunity.

EEO Statement

Our company maintains a strong policy of equal employment opportunity for all associates.  We hire, train, promote and compensate associates on the basis of personal and professional competence and potential for advancement without regard for race, color, religion, sex, national origin, age, marital status, disability or citizenship, as well as other classifications protected by applicable federal, state or local laws.