Service Manager

Why Join Us?

• Competitive pay and performance-based annual bonuses
• Medical, dental, vision, and supplemental insurance
• Paid time off and holidays
• 401(k) and Roth with company match
• Ongoing training and career development
• A workplace culture centered around telling the truth, keeping your promises, being fair, respect, intellectual curiosity, and a love for the RV lifestyle.

Compensation 

• $120,000+

About our Dealership

Holiday World is a growing company that is looking for quality people to join our team of professional employees. Our company has grown over the past 29 years from 35 employees to over 280 today. We value our employees and recognize that they are our greatest asset.  As we continue to grow, we are looking for career minded, goal driven individuals that are willing to work hard and accept the challenge of the opportunity.

Job Description

If you are driven to help people, passionate about customer service, and ready to lead a successful service team, then this opportunity is for you.

Houston largest RV dealership is searching for a results oriented Service Manager who is motivated to excel and serious about a true career in this highly competitive industry.

As Service Manager, our customers, and your team, will look to you for guidance, leadership and expertise.

Key Responsibilities

• Client Engagement: Conduct daily one-on-one client status meetings with each advisor to identify potential service issues.
• Objective Setting: Collaborate with the service director to set departmental objectives.
• Staff Management: Recruit, interview, and train service staff.
• Performance Tracking: Maintain daily sales and production records as prescribed by upper management.
• Performance Review: Review and evaluate service sales performance.
• Team Staffing: Staff technical teams according to production requirements.
• Product Knowledge: Stay current on new products and changes to existing products.
• Financial Management: Maintain department finances within parameters established by upper management.
• Productivity Optimization: Assure proper repair-order flow to maximize productivity.
• Warranty Compliance: Monitor and control all warranty activity to ensure compliance with policies and procedures.
• Policy Adherence: Adhere to dealership policy on client vehicle care and operation.
• Payroll Administration: Administer payroll for service staff in cooperation with the payroll department.
• Safety Compliance: Enforce OSHA requirements, procedures, and regulations.
• Performance Evaluation: Conduct performance evaluations.
• Operational Planning: Participate in operational planning.
• Facility Management: Maintain the facility and equipment.
• Team Meetings: Conduct weekly department meetings and attend weekly manager meetings.

Education and/or Experience

Associate's degree or equivalent from two-year college or technical school; or 2 to 4 years of related experience and/or training; or equivalent combination of education and experience.

EEO Statement

Our company maintains a strong policy of equal employment opportunity for all associates.  We hire, train, promote and compensate associates on the basis of personal and professional competence and potential for advancement without regard for race, color, religion, sex, national origin, age, marital status, disability or citizenship, as well as other classifications protected by applicable federal, state or local laws.