Service Advisor - RV

Service Advisor HOLIDAY WORLD RV - Katy, Texas

Our HOLIDAY WORLD Team helps our customers become Happy Campers. 

If you enjoy working with customers to meet and excced their needs, we want you on our TEAM!   

Our Service Advisors are outstanding communicators with the ability to listen to our customer's needs, share their knowledge, and serve as a liaison between customers and service technicians. Successful candidates will also have excellent follow-through skills and a sharp eye for details.

Job Responsibilities

• Greet service department customers promptly and courteously
• Listen to each customer and clearly articulate repair needs to technicians
• Upsell recommended/additional services using low pressure, high integrity methods
• Provide accurate estimates of repair/maintenance costs.
• Adhere to dealership policy on customer vehicle care and operation
• Follow up on each repair and keep customers informed of progress
• Inspect repair quality and ensure that all work is complete
• Notify customers when vehicles are ready for pick up
• Review and explain repairs and associated costs with customers
• Handle minor customer concerns and complaints
• Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards

Compensation

$65,000 to $100,000+ 

Paid salary plus commission.

Education and/or Experience

• A high school diploma or equivalency degree is required.
• Experience in a service-related position is also preferred, but not necessary.

Benefits

• Medical, Dental and Vision Insurance
• 401k Plan with Company matching
• Paid Holidays
• Annual Bonus Plan
• Paid Training
• Opportunity for growth

About of Dealership

Holiday World RV operates some of the nation’s premier RV dealerships. We have become the top choice for RVers in our market. Holiday World RV is a growing company that is looking for quality individuals to join our team. We value our employees and recognize they are our greatest asset.